Reponse to Rudeness is Rage

First thing I noticed over the past week - if the U.S. Census Bureau does not seem to think you are filling out the census they will spam mail you. Not like put it in your spam box and delete spam mail you - they will physically spam mail you.



I'm holding like 10+ Census things in my hand of all different sizes. 3 people live in my apartment. ha

Anyway -

Frankly, I think customer service reps and I weren't meant to get along. I don't understand why. I'm very polite and patient on the phone. No joke. Sometimes I'll crack a joke here and there - being a telephone service rep has got to suck and I totally understand so I try to be a good customer... but taking it out on someone else who calls is NOT going to make your day better, especially if it's me.

Long story short - a friend of mine came down for the weekend to hang out but I wanted to do an errand for my church so I left him to his own devices at my apartment. After I had returned, we went out to eat, got drinks, went home, passed out, and he left town. I wake up - go onto my computer - and I have a computer virus. Now this friend had the same virus last week on HIS computer...and now it's on mine.... I know correlation doesn't mean causation but just sayin'.

So - after being on the phone with him I was told to download all these programs to fix my junk. They failed. So then I bought this program that was supposed to help me fix my registry. While this was scanning my computer, I figured I'd call someone I knew who was good with computers. I left a voicemail that day - and still have not received a reply. I think that's rude, BUT W/E GUESS I DON'T KNOW EM LIKE THAT.

FINALLY, FINALLY my computer begins to breathe some sort of life no thanks to the program I purchased - and the website said "IF CUSTOMER IS NOT SATISFIED WITH RESULTS THEY MAY RETURN THEIR KEY FOR A REFUND." YOU CAN'T GET MORE ANY CLEAR WITH THAT RIGHT?

And here is my customer service call:

*ring ring gay menu press 1, 4, 1, 3, wait 10 minutes

Charlotte: Hello, this is Charlotte speaking. Can I help you?

-Immediately I detect our friend Charlotte is not happy. So I decided to be nice.-

Me: Hi! I recently purchased your product - actually today, and it didn't work out the way it said it would - I would like to cancel my order.
Charlotte: What's your order ID?
Me: [Order ID]
Charlotte: Mr. Chew?
Me: Yes.

-I really think that when non-Asian people read 3 letter last names, they must add some sort of twist or special rules to the letters i.e. 'o' in my name is actually prounounced 'ew' or 'ow' or 'banana' -


Charlotte: Why do you want to return this?
Me: The program didn't help me out the way I needed so I want to return it.
Charlotte: You can't do that.
Me: Why not?
Charlotte: Because you bought it.
Me: Oh - well that's why I'm returning it, haha.
Charlotte: No.
Me: ....[waiting for more than that]
Charlotte: Is there anythin more I ca-
Me: Wait, wait. I'm reading it here on the website about the return policy - I'm supposed to be able to return this.
Charlotte: Just cause it's there doesn't mean you're right.
Me: How is that so? It shouldn't be up there then.
Charlotte: You're ignorant.

-WHOA. wtf. I don't understand WHERE that came from. When I'm in these situations I swear but when I'm pushed further I skip the swearing I just wanna say something mean....So I did. -

Me: Go die in a fire cause apparently you're not good for anything else.

- and then I hung up -

Aftermath: I RAGED at my computer for being sooooooooooooooooooo virus-y. I sent a cold and straightforward to their support address saying I wanted my refund or else I'm disputing the charge with my cc's bank. No response. Rude.